Shipping & Returns Policy

Company Name: Fatiha Fashion LLC

Website: https://fatihafashion.click
Email: info@fatihafashion.click
Phone: +1 (317) 219-5208
Address: 5532 Dunhaven Road, Noblesville, IN 46062, USA

1. Shipping Information

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays, after your order confirmation is received.

Once your order has shipped, you may receive a shipping confirmation email with tracking information where available.

Shipping Rates & Delivery Estimates

Shipping charges, where applicable, will be calculated and displayed during checkout.

Estimated U.S. delivery time is generally 3–7 business days after processing, depending on the destination, carrier, and selected shipping method.

Delivery estimates are not guaranteed and may be affected by circumstances such as:

  • Carrier delays

  • Weather conditions

  • Holidays

  • High shipping volumes

  • Transportation interruptions

  • Other circumstances outside our reasonable control

Tracking Information

When tracking information is available, it will be sent to the email address associated with your order.

Please allow approximately 24–48 hours for carrier tracking information to update after shipment.

Shipping Locations

We currently ship within the United States.

For questions regarding shipping availability to another location, please contact: info@fatihafashion.click

2. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your information carefully before placing an order.

If you notice an error after ordering, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Returns Policy

3. Return Eligibility

Eligible items may be returned within 14 days of delivery.

To qualify for a standard return, an item should generally be:

  • Unworn

  • Unwashed

  • In its original condition

  • Returned with original tags attached where applicable

  • Returned with original packaging where reasonably applicable

  • Free from stains, odors, alterations, or customer-caused damage

  • Accompanied by proof of purchase or sufficient order information

Returned merchandise may be inspected before a refund is approved.

4. Items That May Not Be Eligible for Return

Unless otherwise required by applicable law, the following may not qualify for discretionary returns:

  • Final sale items

  • Gift cards

  • Undergarments

  • Accessories identified as non-returnable

  • Worn, washed, altered, or damaged merchandise

  • Items that do not meet the return conditions above

Any product-specific return restrictions should be reviewed before purchase where provided.

5. How to Start a Return

To request a return, contact: info@fatihafashion.click

Please include:

  • Your name

  • Order number

  • Item or items you wish to return

  • Reason for the return

  • Photos where relevant

If the return is eligible, we will provide the applicable return instructions.

Please do not automatically send merchandise to the business address listed on our website. Contact us first for authorized return instructions and the appropriate return destination.

Customers are generally responsible for return shipping costs unless the item is confirmed to be damaged, defective, or incorrect.

We recommend using a trackable shipping method when returning merchandise.

6. Refunds

Once an authorized return is received and inspected, we will notify you regarding the status of your refund.

If approved:

  • The refund will generally be issued to the original payment method

  • We aim to process approved refunds within 5–7 business days

Your bank, credit card issuer, or payment provider may require additional time before the refunded amount appears in your account.

Original shipping charges are generally non-refundable for discretionary returns unless otherwise required by applicable law or the return resulted from our error.

7. Exchanges

We do not generally offer direct exchanges.

If you need a different size, color, style, or product, we recommend returning the eligible original item and placing a new order separately.

Availability of replacement products cannot be guaranteed.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.

Email: info@fatihafashion.click

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the affected item

  • Photos of the packaging where helpful

Please keep the item and packaging while the issue is being reviewed.

After review, an appropriate resolution may include:

  • A replacement

  • A refund

  • Return authorization

  • Another available solution

Where the issue is confirmed to have resulted from our error, applicable return shipping arrangements will be provided.

9. Late or Missing Refunds

If an approved refund has not appeared after the expected processing period:

  • Check your bank account or card statement

  • Contact your bank, card issuer, or payment provider

  • Allow for any additional processing time required by the provider

If the refund still cannot be located, contact us at: info@fatihafashion.click

10. Contact Us

If you have questions about shipping, delivery, returns, or refunds, please contact:

Fatiha Fashion LLC
📍 5532 Dunhaven Road, Noblesville, IN 46062, USA
📧 info@fatihafashion.click
📞 +1 (317) 219-5208
🌐 https://fatihafashion.click

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